Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by q111 ("q111", "we", "us", or "our") and applies to all personal data collected from individuals ("you", "the Player", or "the User") who access, browse, register on, or otherwise interact with the q111 online gaming platform available at q111.bid, including all associated subdomains, mobile-optimised interfaces, and any other digital touchpoints operated by q111.

q111 takes the privacy of its players seriously. This Policy sets out in clear, plain English what personal data q111 collects, the purposes for which that data is processed, the lawful basis upon which processing rests, how long data is retained, who it may be shared with, and the rights you hold in relation to your personal data. Reading this Policy in full is strongly recommended before creating a q111 account or making a deposit.

This Policy should be read alongside q111's Terms and Conditions, which are available at q111.bid/terms-conditions. In the event of any conflict between this Policy and the Terms and Conditions on a matter relating to data privacy, this Policy shall prevail.

2 Data We Collect

q111 collects personal data in several categories depending on your level of interaction with the platform. The table below summarises the main categories of data collected and provides examples of the specific data points within each category.

You are not required to provide all of the data categories listed above simply to browse the q111 website. However, full account registration, deposits, withdrawals, and participation in real-money gaming all require the provision of identity, contact, and financial data as a minimum. Failure to provide required data will prevent q111 from delivering the relevant service.

3 How We Collect Your Data

q111 collects personal data through the following channels:

• Direct submission: Data you provide voluntarily when creating your account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a promotional survey.
• Automated collection: Technical and usage data collected automatically each time you visit q111.bid, via server logs, cookies, pixel tags, and similar tracking technologies embedded in the platform.
• Third-party payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks when you initiate a deposit or withdrawal through those channels.
• Game providers: Aggregated and individual game session data forwarded by certified game studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe in connection with your gaming activity on their titles hosted within the q111 platform.
• Identity verification services: Results of automated or manual document verification checks conducted by q111's KYC partners in connection with identity, age, and source-of-funds verification.
• Fraud prevention services: Risk-scoring data and device fingerprinting results from third-party fraud detection tools used by q111 to protect the integrity of the platform.

4 How We Use Your Data

q111 uses the personal data it collects for the following specific purposes. In each case, the purpose is directly connected to the legitimate operation of the q111 platform or to a legal obligation applicable to q111:

• Account management: Creating, maintaining, and administering your q111 player account, including processing password resets, updating account preferences, and managing account closures.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that the identity information provided at registration matches the KYC documents you submit. 18+
• Payment processing: Executing deposits, processing withdrawals, reconciling transactions, and maintaining accurate financial records in BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay.
• Customer support: Responding to your queries, resolving disputes, processing complaints, and maintaining a record of support interactions for quality assurance and training purposes.
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other activities that breach q111's Terms and Conditions or applicable law.
• Responsible gaming compliance: Monitoring gaming patterns to identify signs of problem gambling behaviour, administering deposit limits, cooling-off periods, and self-exclusion requests, and fulfilling q111's duty of care toward its players.
• Bonus and promotion administration: Verifying eligibility, tracking wagering requirement progress, and ensuring the fair distribution of promotional offers across eligible q111 accounts.
• Platform improvement: Analysing aggregated usage data and game performance metrics to improve the design, functionality, and stability of the q111 platform.
• Legal compliance: Retaining records as required by applicable financial regulations, anti-money-laundering obligations, and any other legal or regulatory requirements to which q111 is subject.
• Communications: Sending you service-related notifications (e.g., deposit confirmations, withdrawal status updates, security alerts) and, where you have given consent, promotional communications about q111 offers and new game launches.

q111 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated systems are used — for example, to flag unusual account activity — a member of the q111 team reviews flagged cases before any account action is taken.

5 Legal Basis for Processing

q111 processes personal data only where a valid legal basis exists for doing so. The primary legal bases upon which q111 relies are as follows:

• Contractual necessity: Processing required to perform the contract between you and q111 — i.e., to operate your account, process payments, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering checks, age verification obligations, and financial record-keeping mandates.
• Legitimate interests: Processing necessary for q111's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — most commonly in relation to receiving optional promotional communications from q111. You may withdraw consent for consent-based processing at any time by contacting [email protected].

6 Data Sharing and Disclosure

q111 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. q111 may, however, share your data with the following categories of recipients where necessary for the lawful purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other participating financial institutions, to the extent necessary to process your deposits and withdrawals.
• Game studios and content providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other certified game providers whose titles are hosted on the q111 platform, solely for the purpose of delivering and auditing game sessions.
• Identity verification and KYC partners: Third-party document verification services used to conduct age, identity, and source-of-funds checks on q111 account holders as part of the KYC process.
• Fraud prevention and security services: Third-party risk management platforms that assist q111 in detecting fraudulent activity, preventing money laundering, and maintaining the integrity of the platform.
• IT infrastructure and hosting providers: Cloud hosting and data centre partners who store and process q111's data under strict data processing agreements that require them to protect your data in accordance with standards equivalent to those in this Policy.
• Legal and regulatory authorities: Law enforcement agencies, courts, financial intelligence units, or other public bodies where q111 is legally required to disclose personal data, for example in response to a lawful request, court order, or statutory reporting obligation.
• Professional advisers: Lawyers, auditors, and accountants engaged by q111 where disclosure is necessary in connection with the provision of professional services, subject to binding confidentiality obligations.

All third parties with whom q111 shares personal data are required to handle that data securely, to use it only for the specific purpose for which it was shared, and to comply with data protection standards consistent with this Policy. q111 does not permit its third-party service providers to use your personal data for their own independent marketing or commercial purposes.

7 Cookies and Tracking Technologies

q111 uses cookies and similar tracking technologies on its platform to enable core functionality, improve your user experience, and gather aggregated analytics data about how players interact with the site. Cookies are small text files stored on your device when you visit q111.bid.

The following categories of cookies are used by q111:

• Strictly necessary cookies: Required for the platform to function. These include session management cookies that keep you logged into your q111 account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language selection, display settings, and last-visited game category to personalise your q111 experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about page views, session durations, traffic sources, and feature usage to help q111 understand how the platform is used and identify areas for improvement. This data does not identify individual players.
• Fraud prevention cookies: Assist q111's security systems in recognising trusted devices and detecting unusual login patterns that may indicate account compromise or fraudulent activity.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log into and use your q111 account. Analytics and functional cookies can be disabled without affecting core account functionality. Continued use of q111.bid without adjusting your cookie settings constitutes acceptance of q111's use of cookies as described in this section.

8 Data Retention

q111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active q111 account plus a minimum of five years following account closure, to satisfy financial record-keeping and anti-money-laundering obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial regulations.
• KYC verification documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process, whichever is later.
• Gaming activity logs: Retained for a minimum of three years from the date of each session, for responsible gaming monitoring, dispute resolution, and audit purposes.
• Customer support communications: Retained for a minimum of two years from the date of the final communication in each support thread.
• Marketing consent records: Retained for the duration of your consent and for a period of two years following withdrawal of consent, to demonstrate compliance with consent requirements.

When personal data is no longer required and no legal retention obligation applies, q111 will securely delete or anonymise it so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

q111 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and q111's servers.
• Encryption at rest for sensitive data stored in q111's databases, including financial records and identity documents.
• Strict role-based access controls that limit internal access to personal data to only those team members whose job functions require it.
• Multi-factor authentication requirements for administrative access to q111's internal systems.
• Regular automated vulnerability scanning and periodic third-party security audits of the q111 platform infrastructure.
• Intrusion detection systems and real-time security monitoring to identify and respond to anomalous access patterns promptly.
• Formal incident response procedures for managing and notifying affected players in the event of a data security breach.

While q111 applies industry-standard security measures, no digital platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own q111 account credentials and for notifying q111 immediately at [email protected] if you suspect any unauthorised access to your account.

10 Your Privacy Rights

As a q111 account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact q111's support team at [email protected] with a clear description of your request. q111 will respond to all verified requests within 30 calendar days.

• Right of access: You may request a copy of all personal data q111 holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data q111 holds about you.
• Right to erasure: Subject to applicable legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent and no other legal basis for processing applies.
• Right to restriction: You may request that q111 restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of your personal data to transfer to another service provider.
• Right to object: You may object to processing based on q111's legitimate interests at any time. q111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

q111 will not charge a fee for handling your privacy rights requests in ordinary circumstances. Where requests are manifestly unfounded or excessive — particularly if they are repetitive — q111 reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

11 Children's Privacy

q111 is an adult gaming platform. Access to q111 is strictly prohibited for individuals under the age of 18. 18+ q111 does not knowingly collect personal data from anyone under 18 years of age. Age verification is conducted as a mandatory part of the account registration and KYC process.

If q111 becomes aware that personal data has been collected from an individual who is under 18, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has created a q111 account, please contact q111 immediately at [email protected] so that the matter can be investigated and resolved without delay.

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms, including q111. q111 supports responsible gaming initiatives and endorses the principle that gambling is an adult activity.

12 Third-Party Links and Services

The q111 platform may contain references to third-party game studios, payment providers, and technology partners in the form of brand names or logos displayed for informational purposes. q111 does not include outbound links to external websites as a matter of site policy.

The game content displayed within the q111 platform is delivered by third-party game providers under licensing agreements. While q111 takes reasonable steps to ensure that its game provider partners maintain appropriate data protection standards, q111 is not responsible for the independent privacy practices of those providers in relation to data they collect through their own systems outside the scope of the q111 platform. Players who interact with third-party provider support services independently of q111 should refer to those providers' own privacy policies.

13 Updates to This Privacy Policy

q111 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, q111 will publish the revised Policy at q111.bid/privacy-policy with an updated "Last Updated" date at the top of the document. Where q111 considers a change to be particularly significant — for example, a change to the categories of data collected or the purposes for which it is used — q111 may also notify registered players via the email address associated with their account.

Your continued use of the q111 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised Policy, you should cease using q111 and may request account closure in accordance with Section 9 of q111's Terms and Conditions. It remains your responsibility to review this Policy periodically to stay informed of any changes.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which q111 processes your personal data, please contact the q111 data privacy team using the details below. All communications should be submitted in English to ensure the fastest possible response.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Request – [your registered username]"
• Support availability: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Target response time: within 30 calendar days for formal data subject rights requests; within 48 hours for general privacy enquiries
• Platform: q111.bid

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of q111's Privacy Policy.