At q111, we believe gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and direct support needed to stay in control of their play at all times.
Six pillars that define how q111 protects every player on its platform — from Dhaka to Cox's Bazar.
q111 operates a zero-tolerance approach to underage gambling. Every account holder is subject to mandatory age verification as part of the KYC process. No individual under 18 years of age may open or use a q111 account under any circumstances.
Set daily, weekly, or monthly deposit caps on your q111 account at any time. Limit reductions apply immediately. Increases are subject to a mandatory 24-hour cooling-off period — an intentional safeguard that gives you time to reconsider.
Activate a session time limit that automatically logs you out of q111 after a period you define. Whether you set 30 minutes or 4 hours, the platform will enforce your chosen limit — even if you feel like continuing to play.
Take a structured break from real-money gaming with q111's cooling-off feature. Choose 24 hours, 7 days, 30 days, or 90 days. During the cooling-off window, access to all real-money game modes is suspended on your account.
Request permanent self-exclusion from q111 at any time by contacting our support team. Self-exclusion is processed within 24 hours, locks your account for a minimum of six months, and is irreversible during that period.
Our English-language support team is available around the clock, every day of the year — including all Bangladesh public holidays. Responsible gaming requests receive priority handling with full confidentiality and zero judgement.
What it means, why it matters, and how q111 puts it into practice every day.
Responsible gaming is the practice of engaging with casino games and sports betting — including cricket, slots, and live dealer tables — in a way that remains enjoyable, affordable, and within your personal control. It means treating gambling as one form of entertainment among many, not as a strategy for earning income or solving financial problems.
For q111 players across Bangladesh, responsible gaming begins with a clear understanding of how games work. Every slot, card game, and sports bet at q111 is governed by a random outcome or a genuine sporting result — there is no guaranteed winning system, no "due" payout cycle, and no strategy that converts gambling into a reliable income stream. Understanding this is the single most important foundation of safe play.
Before placing any bet at q111, decide in advance exactly how much money you are comfortable losing entirely. This is your entertainment budget — treat it the same way you would treat the cost of a cinema ticket or a meal out in Dhaka. Once that budget is spent, the session is over.
Never gamble with money that is allocated to essential expenses — rent, utilities, groceries, school fees, mobile recharge, or bKash transfers to family. q111's deposit limit tool is specifically designed to help you enforce this boundary mechanically, removing the need to rely on willpower alone in the heat of play.
Time can pass quickly during an engaging gaming session, particularly during live cricket betting events like BPL or T20 World Cup matches. q111 recommends setting a session time limit before you begin — use the platform's built-in time-out tool or simply set an alarm on your phone.
Regular breaks help you maintain perspective. Step away from the screen, reassess how you feel, and make a conscious decision about whether to continue — rather than playing on by default. If you find yourself playing longer than planned on a regular basis, activate q111's session time-out feature to enforce your intended limits automatically.
Gambling while experiencing strong negative emotions — stress over work, financial anxiety, relationship difficulties, or loneliness — significantly increases the risk of developing harmful patterns. q111 strongly advises against using gambling as a coping mechanism or emotional escape during difficult periods.
If you notice that you are logging into q111 primarily to distract yourself from personal problems, or that losses are causing you significant distress, these are important signals worth taking seriously. Use q111's cooling-off period feature to create space, and reach out to our support team for a confidential conversation.
Take these signals seriously. If any of the following apply to you, please contact q111 support immediately or request self-exclusion.
Ask yourself these questions honestly. More than two "yes" answers is a strong signal to take a break and seek support.
Every q111 account comes with a full set of built-in responsible gaming controls. Here is how each tool works and how to activate it.
Cap the total amount you can deposit into your q111 account within any 24-hour period. Once the limit is reached, no further deposits are processed until the period resets. To set or lower your daily limit, contact [email protected] or use the account settings panel.
Set a maximum deposit ceiling across a rolling 7-day window. This is ideal for players who want broader budget oversight without tracking every individual deposit. Limit reductions are instant; increases take 7 days to take effect.
A 30-day hard ceiling on total deposits — the most comprehensive budget protection tool q111 offers. Particularly recommended for players who receive a monthly salary via bank transfer or bKash and want to keep gambling strictly within a monthly entertainment allowance.
Specify a maximum session length — 30 minutes, 1 hour, 2 hours, or a custom duration. When the time is reached, q111 will automatically end your session and log you out. You must then wait until the following day before a new session can begin.
Request a temporary account suspension of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, all real-money gaming, deposits, and sports betting activity on your q111 account is fully suspended. The period cannot be shortened once activated.
Request permanent closure of your q111 account with a mandatory minimum exclusion period of six months. Self-exclusion is the strongest intervention available. Once activated, marketing communications are also suppressed. Contact [email protected] to begin the process — it is free, confidential, and non-reversible during the exclusion window.
To activate any of the responsible gaming tools listed above, send an email to [email protected] with the subject line "Responsible Gaming Request" and specify the tool and settings you want applied. Our team will process your request within 24 hours and send a confirmation to your registered email address. All responsible gaming requests are treated as high-priority and handled with full confidentiality.
q111 operates a strict 18+ age policy without exception. Every player must be 18 years of age or older to create an account, make a deposit, or participate in any real-money game. Age is verified during the KYC process using government-issued identity documents — including the Bangladesh National Identity Card (NID) — and, where necessary, a selfie verification.
If q111 discovers at any point that an account belongs to an individual under 18, the account is closed immediately, all funds are returned, and all gaming activity conducted by that account is voided. q111 reports confirmed cases of underage account creation to relevant internal compliance processes.
Parents and guardians in Bangladesh are encouraged to take the following steps to prevent minors from accessing online gambling platforms:
If you feel that gambling is becoming a problem in your life, reaching out for help is the most important step you can take. q111's support team is available 24 hours a day, 7 days a week to listen without judgement, discuss the responsible gaming tools available to you, and process any account restriction or closure you request.
You do not need to be in crisis to ask for support. If something about your gambling feels off — if sessions are lasting longer than intended, if you are spending more than you planned, or if people close to you have expressed concern — those are valid reasons to contact us. Early conversations are far more effective than waiting until a situation becomes serious.
All responsible gaming communications to q111 are treated as strictly confidential. No information shared in a responsible gaming request will be used for any commercial purpose or disclosed to any third party outside q111's internal responsible gaming team.
Our dedicated responsible gaming team is available around the clock — including Eid, Durga Puja, Victory Day, and all Bangladesh public holidays. Response time: within 2 hours for urgent requests.
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q111 is here to make gaming enjoyable and safe for every player in Bangladesh. When you are ready to play, explore our games with the confidence that q111 has your back. 18+ only. Please gamble responsibly.